Shipping policy

SHIPPING POLICY

Thank you for shopping with WildRootWell. We're committed to making your ordering experience simple and reliable.

FREE TRACKED SHIPPING

Every order ships free with tracking to all countries available at checkout.

ORDER PROCESSING

Orders are processed within 1–2 business days after payment is received. Once your order ships, you will receive a shipping confirmation email with your tracking information.

ESTIMATED DELIVERY TIME

Orders usually arrive within 5–12 business days after shipping.

Delivery times are estimates and may vary depending on your location, carrier, customs processing, holidays, weather or other circumstances outside our reasonable control. Business days do not include weekends or public holidays. During busy holiday periods, please allow extra time.

ORDER TRACKING

You can check your shipment status anytime on the Track Your Order page on our website. Please allow some time for tracking information to update after you receive your shipping confirmation.

INTERNATIONAL ORDERS

International orders may be subject to customs processing, import duties, taxes or VAT depending on the destination country. Where these charges are not collected at checkout, they may be the responsibility of the customer as permitted by applicable law. Customs processing may occasionally extend delivery beyond the usual estimate.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping information is complete and accurate. If you notice an error, contact us immediately at wildrootwell@gmail.com. We will do our best to update it before your order ships, but we cannot guarantee changes once an order has been processed or shipped.

DELAYED OR LOST ORDERS

If your order has not arrived within the estimated delivery time, please check your tracking first. If tracking has not updated for an extended period or you believe your package may be lost, contact us at wildrootwell@gmail.com with your order number and we will look into it.

DAMAGED OR INCORRECT ORDERS

If your item arrives damaged, defective, or you receive the wrong item, contact us at wildrootwell@gmail.com with your order number and clear photos of the item and packaging. We will make it right at no cost to you.

RETURNS

Returns and refunds are handled according to our Refund Policy.

CONTACT US

WildRootWell
Email: wildrootwell@gmail.com
Website: wildrootwell.com